Digital Pacific Status

All Systems Operational

About This Site

Update Tuesdays

Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

COVID-19 Update

Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.

We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.

Thank you for choosing Digital Pacific

Personal and Business Hosting Operational

Reseller Hosting Operational

Dedicated Servers Operational

VPS Hosting Operational

Cloud Hosting Operational

Colocation Operational

Network Operational

DNS Cluster (NameServers) Operational

Digital Pacific Website Operational

Digital Pacific Client Area Operational

Technical Support (Tickets) Operational

Technical Support (Phone) Operational

SpamExperts Email Filtering Cluster Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 2, 2021

No incidents reported today.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

Service Interruption - Reseller Hosting Server - vmres07.auserver.com.au

Resolved - This incident has been resolved.
Nov 25, 08:23 AEDT

Monitoring - The database for vmres07.auserver.com.au has been successfully restored from the system backup made at 03:00 (AEDT) this morning.

We are closely monitoring the server, and continuing to investigate the root cause of this issue.
Nov 24, 15:40 AEDT

Update - We are in the process of restoring the database for vmres07.auserver.com.au from the last system backup.

We are working to resolve this with top priority and will provide an update in 2 hours, or if there is a significant change in the situation.
Nov 24, 13:54 AEDT

Identified - Our administrators have so far been unable to recover the live database information.

We in the process of restoring the database from the last system backup.

We are working to resolve this with top priority and will provide an update in 2 hours, or if there is a significant change in the situation.
Nov 24, 12:04 AEDT

Update - Unfortunately, the database on vmres07.auserver.com.au has become corrupted.

We have executed a reboot on the server and are now investigating the cause of the database corruption.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Nov 24, 10:39 AEDT

Investigating - Be advised our internal monitoring has indicated that the Reseller Hosting server vmres07.auserver.com.au is currently experiencing high load.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

Additionally this may be impacting access to the WHM Control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Nov 24, 09:10 AEDT

Nov 24, 2021

Nov 23, 2021

No incidents reported.

Nov 22, 2021

Disruption to international network reachability

Resolved - This incident has been resolved.
Nov 22, 16:52 AEDT

Update - Our transit providers device is back online and we have re-enabled traffic over those links.
Nov 22, 16:52 AEDT

Monitoring - One of our transit providers has had an unscheduled outage at 12:20 (AEST) which was causing reachability issues from select overseas locations.
We have re-routed traffic to other providers while we monitor the situation.
Nov 22, 14:35 AEDT

Errors with domain registration, renewals and name-server changes

Resolved - This incident has been resolved.
Nov 22, 15:56 AEDT

Identified - Please be aware our domain-name registrar is currently experiencing issues with their domain-management platform. This means that domain registrations, transfers and renewals may not be immediately processed. All orders placed will be processed as soon as our registrar is able.

Additionally, name-server and WHOIS updates will not be possible at this time, and will need to be performed after the issues are resolved with the domain-management platform.

We are monitoring the situation and will provide an update to this page if there is a significant change to the situation.
Nov 22, 08:14 AEDT

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.