Monitoring - The reboot has been completed and VPSes are back online. Servers are currently being monitored to ensure normal operation has resumed.
Feb 08, 2023 - 11:35 AEDT
Investigating - Our systems administrators are performing an emergency reboot of the VPS host-node vps02.digitalpacific.com.au to resolve an issue on the underlying physical node.

We expect customer VPS's to be back on-line within 15 to 45 minutes.

Feb 08, 2023 - 11:05 AEDT
Monitoring - Our software providers have found a resolution for this issue, which has been applied to a majority of our Shared Hosting services as of 27/01/2023.
If you are still experiencing an issue with repeated 503 issues on page load, please reach out to our support team with any relevant steps to replicate and we'll be happy to review.

Jan 30, 2023 - 17:04 AEDT
Identified - We are experiencing an issue where some cPanel Shared Hosting customer sites are returning a 503 error on some page loads.
The issue has been identified and we are working with upstream software providers for a solution.
We will update this status page as more information is available.

Jan 17, 2023 - 16:30 AEDT

About This Site

Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

Personal and Business Hosting ? Operational
Reseller Hosting Operational
Dedicated Servers Operational
VPS Hosting Partial Outage
Cloud Hosting Operational
Colocation Operational
Network Operational
DNS Cluster (NameServers) Operational
Digital Pacific Website Operational
Digital Pacific Client Area ? Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
SpamExperts Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our systems administrators will be performing maintenance on the following server tonight between 23:00 and 23:30 AEDT

Server : vmres21.auserver.com.au

As part of this maintenance, the server will be rebooted.

Posted on Feb 09, 2023 - 05:52 AEDT
Past Incidents
Feb 9, 2023

No incidents reported today.

Feb 8, 2023
Resolved - This incident has been resolved.
Feb 8, 09:32 AEDT
Identified - Our administrators are aware of an issue that may cause delays to our ticket system.

This issue may affect your ability to submit tickets through email or see email responses to tickets.

You can create, view and update tickets in the support portal at https://billing.digitalpacific.com.au/clientarea.php

We will provide an update when there is a significant change in the situation.

Feb 7, 16:18 AEDT
Feb 7, 2023
Completed - The scheduled maintenance has been completed.
Feb 7, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 23:00 AEDT
Scheduled - Our systems administrators will be performing maintenance on the following server tonight between 23:00 and 23:30 AEDT

Server : vmres21.auserver.com.au

As part of this maintenance, the server will be rebooted.

Feb 7, 06:07 AEDT
Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023
Resolved - This incident has been resolved.
Feb 4, 06:41 AEDT
Monitoring - All affected customer servers are back online.

We will continue to monitor the status of all services in the usual manner.

Feb 4, 04:25 AEDT
Update - Our administrators have replaced the failed equipment and are in the process of bringing the affected customer servers back online.
Feb 4, 03:50 AEDT
Identified - Our monitoring has detected a networking device has gone offline. This has impacted a small number of customer-dedicated servers.
Feb 3, 23:54 AEDT
Feb 3, 2023
Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

Unresolved incident: Shared Hosting sites receiving 503 errors.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.