All Systems Operational

About This Site

Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



Thank you for choosing Digital Pacific

Personal and Business Hosting ? Operational
Reseller Hosting Operational
Dedicated Servers Operational
VPS Hosting Operational
Cloud Hosting Operational
Colocation Operational
Network Operational
DNS Cluster (NameServers) Operational
Digital Pacific Website Operational
Digital Pacific Client Area ? Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
SpamExperts Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 11, 2021

No incidents reported today.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021
Resolved - This incident has been resolved.
Mar 31, 16:15 AEDT
Monitoring - The kvsrv018.lin.oa.syd1.digitalpacific.com.au Hypervisor has been successfully rebooted, and all VPS have been started again.

We will continue to monitor in the usual manner.
Mar 31, 13:38 AEDT
Identified - We will need to shutdown all VPS services on the kvsrv018.lin.oa.syd1.digitalpacific.com.au Hypervisor and execute a reboot.

The expected downtime for the reboot cycle will be approximately 15 minutes.

Once the reboot is completed, all VPS will be started again.
Mar 31, 13:11 AEDT
Investigating - Be advised our internal monitoring has indicated that the VPS Hypervisor kvsrv018.lin.oa.syd1.digitalpacific.com.au is currently unavailable.

As a result VPS services which reside on this hypervisor may not be accessible or connectable.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Mar 31, 13:08 AEDT
Resolved - Be advised our internal monitoring has indicated that the VPS Hypervisor kvsrv018.lin.oa.syd1.digitalpacific.com.au
is currently unavailable.

As a result VPS services which reside on this hypervisor may not be accessible or connectable.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Mar 31, 12:58 AEDT
Mar 30, 2021
Resolved - We have rolled out a fix to all affected servers and this issue is now resolved. If you are still experiencing email deliverability issues, please contact our support team and we will assist you with your inquiry.
Mar 30, 15:54 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 15:53 AEDT
Update - We are continuing to work on this issue with the highest priority. Our Sysadmins are testing a fix and once confirmed working, will be rolled out to the server fleet.

Further updates will be provided within the next 60 minutes or sooner if applicable.
Mar 30, 14:59 AEDT
Identified - Be advised that there is currently an issue with the latest cPanel update and how they are configured to communicate with our spam filters.

This may be impacting the deliverability of your emails at this time.

We have identified a fix and are working to roll this out to all servers and resolve this with top priority. We will provide an update as the issue progresses or if there is a significant change in the situation.
Mar 30, 11:57 AEDT
Mar 29, 2021

No incidents reported.

Mar 28, 2021

No incidents reported.