Identified - Following some package updates pushed into the CloudLinux repos, updates on some systems have been causing OpenSSL and PHP to break.

The versions affected are OpenSSL 1.1.1i and Alt PHP 7.4.

Please see the CloudLinux statuspage incident for further details including commands to verify this is the case and to rectify the issue:
https://cloudlinux.statuspage.io/incidents/hygzxwy88ybh

If you are a managed customer, please create a support ticket and we will address the issue for you.
Feb 27, 10:00 AEDT

About This Site

Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



Thank you for choosing Digital Pacific

Personal and Business Hosting ? Operational
Reseller Hosting Operational
Dedicated Servers Operational
VPS Hosting Operational
Cloud Hosting Operational
Colocation Operational
Network Operational
DNS Cluster (NameServers) Operational
Digital Pacific Website Operational
Digital Pacific Client Area ? Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
SpamExperts Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 4, 2021
Resolved - This maintenance has been completed.
Mar 4, 08:45 AEDT
Monitoring - We are currently working on emergency maintenance for a subset of our backup servers which provide R1Soft backups to some of our shared hosting servers.
The shared hosting servers listed below will not be able to execute restore requests until this maintenance is finished. Maintenance is expected to be finished by 5AM.

vmcp01.premium-hosting.com.au
vmcp04.premium-hosting.com.au
vmres17.auserver.com.au
vmcp05.digitalpacific.com.au
vmcp07.digitalpacific.com.au
vmcp09.digitalpacific.com.au
vmcp12.digitalpacific.com.au
vmcp20.digitalpacific.com.au
vmcp21.digitalpacific.com.au
vmcp29.digitalpacific.com.au
vmcp68.digitalpacific.com.au
vmcp69.digitalpacific.com.au
vmcp70.digitalpacific.com.au
vmcp71.digitalpacific.com.au
vmcp72.digitalpacific.com.au
vmcp73.digitalpacific.com.au
vmcp76.digitalpacific.com.au
Mar 3, 18:43 AEDT
Mar 3, 2021
Mar 2, 2021

No incidents reported.

Mar 1, 2021
Resolved - This incident has been resolved.
Mar 1, 20:00 AEDT
Investigating - Our monitoring system has notified us of an issue causing downtime to websites hosted on " vmcp05.premium-hosting.com.au ", we are currently investigating this issue.
Mar 1, 19:59 AEDT
Feb 28, 2021

No incidents reported.

Feb 27, 2021
Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021
Completed - The maintenance was successfully completed this morning at 04:30.
Feb 24, 10:10 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 22:01 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix ME2 Data Centre.

This migration will commence at 22:00 AEDT, and is estimated to take up to 5 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 5 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Feb 2, 15:31 AEDT
Completed - The maintenance was successfully completed this morning at 04:30.
Feb 24, 10:09 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 22:00 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix ME2 Data Centre.

This migration will commence at 22:00 AEDT, and is estimated to take up to 5 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 5 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Feb 3, 10:53 AEDT
Feb 23, 2021
Feb 22, 2021
Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.