All Systems Operational

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Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

Personal and Business Hosting ? Operational
Reseller Hosting Operational
Dedicated Servers Operational
VPS Hosting Operational
Cloud Hosting Operational
Colocation Operational
Network Operational
DNS Cluster (NameServers) Operational
Digital Pacific Website Operational
Digital Pacific Client Area ? Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
SpamExperts Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
To ensure the ongoing stability and security of our network, routine software updates will be applied to a number of top of rack switches in our EQSY3 & VOC POPs.

While every effort will be taken to minimise impact to customer traffic, we estimate there could be up to 2 x 2 minute interruptions to traffic flow during this time.
Posted on Nov 14, 04:52 AEDT
Past Incidents
Nov 14, 2019
Completed - The scheduled maintenance has been completed.
Nov 14, 04:24 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 02:00 AEDT
Scheduled - Our systems administrators will be performing scheduled maintenance of the SAN arrays which power our Shared Hosting and Reseller Hosting clouds.

This work will include an important firmware upgrade.

Customers may experience slower than usual service times for a period of no longer than 10 minutes. All servers will stay on-line for the duration of this maintenance.
Nov 13, 13:43 AEDT
Nov 13, 2019
Resolved - An issue has been identified and corrected in our DDoS mitigation system. Traffic to the affected VPSes should once again be flowing normally.

An attack against one customer's VPS this morning (at around 06:35 AEDT) triggered an automatic diversion of traffic for a subset of our VPS customers to a traffic scrubbing centre. This diversion is automatic and is designed to allow all our customers (including the customer under attack) to remain online and unaffected in the event of a DDoS attack.

Unfortunately, a configuration fault in the DDoS mitigation system resulted in traffic getting dropped at the edge of our network for this subset of customers. This fault has now been identified and fixed, and no further recurrence of this issue is expected.

Partial service restoration occurred at approximately 08:00 AEDT, and full service restoration occurred at at 08:09 AEDT.

We apologise for the inconvenience experienced by our VPS customers this morning.
Nov 13, 08:19 AEDT
Investigating - We have been alerted to an issue where some external service providers are experiencing connectivity issues to some of our KVM VPS Nodes. This is currently being investigated with the highest priority. Any further updates will be posted to this status page.
Nov 13, 08:05 AEDT
Completed - The scheduled maintenance has been completed.
Nov 13, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 AEDT
Scheduled - Our systems administrators will be performing maintenance on some of the Shared Hosting Servers on the night of Tuesday 12th November between 22:00 and 00:00 (AEST). As part of this maintenance, the following servers will be updated and rebooted:

vmcp03.premium-hosting.com.au
vmcp65.digitalpacific.com.au

We expect less than 15 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Nov 11, 09:55 AEDT
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Resolved - This incident has been resolved.
Nov 8, 18:00 AEDT
Monitoring - These services have been restored, and we are currently monitoring the situation.
Nov 8, 16:19 AEDT
Identified - Be advised our internal monitoring has indicated that some of our Shared and Reseller Hosting is currently unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Nov 8, 16:11 AEDT
Resolved - This incident has been resolved.
Nov 8, 18:00 AEDT
Monitoring - We are currently conducting maintenance on our storage network which supports part of our shared hosting infrastructure.
No impacts to service are expected.
Nov 8, 14:03 AEDT
Resolved - As advised on the cPanel Known Issues Status Page, the bad MariaDB package has been removed from the repository. See https://forums.cpanel.net/threads/known-issues-status-page.644133/post-2710361

MariaDB have not yet published the fixed package, but the broken package should no longer be installed by a WHM update.

There will be no further updates to this status page - please continue to monitor the MariaDB release page if you are waiting on the newest package to become available: https://mariadb.com/kb/en/library/mariadb-10320-release-notes/
Nov 8, 13:42 AEDT
Monitoring - MariaDB have advised that a fix has been released, however there are currently no official packages available for it. You can find a link to the release notes below:
https://mariadb.com/kb/en/library/mariadb-10320-release-notes/

For any Self-Managed clients still experiencing issues, please review the MariaDB Jira task which provides workarounds/solutions to this issue: https://jira.mariadb.org/browse/MDEV-20987

Once an official package has been released for download, we will provide another status update.
Nov 7, 10:53 AEDT
Identified - There has been an upstream issue regarding MariaDB failing to start with InnoDB Failed Assertion errors.
cPanel has identified this as an issue with MariaDB (Case ID MDEV-20987).
This issue is affecting the following MariaDB versions:

10.1.42
10.2.28
10.3.19
10.4.9

We are taking proactive action in an attempt to mitigate the impact of this MariaDB update.

cPanel is working with MariaDB on a fix as a priority. As soon as a fix is released, we will deploy it to our Managed VPS and Dedicated server fleets.

Updates will be provided as they become available.
Nov 6, 10:57 AEDT
Nov 7, 2019
Resolved - An issue with our primary upstream voice provider meant that customers were unable to successfully navigate our phone system menu. To mitigate the issue, we migrated inbound calls to our backup voice provider whilst our primary provider investigated the problem. However, during this time, only calls to our 1300 numbers were able to successfully be completed.

Once our primary provider resolved the issue, we re-enabled calls to all our inbound numbers, and customers are once again able to successfully navigate our phone system menu.
Nov 7, 12:34 AEDT
Update - During our investigations, we have identified that some of our direct numbers are not working. If you'd like to contact us by phone, please call 1300 694 678
Nov 7, 09:25 AEDT
Investigating - Our Technical Operations team are currently troubleshooting an issue which has caused our phone system to become unresponsive.

Please login to your Client Account to submit a support request if necessary.

https://billing.digitalpacific.com.au/

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

You can subscribe to this incident to receive an SMS or Email notification when our phone support is operational.
Nov 7, 09:08 AEDT
Nov 6, 2019
Completed - The scheduled maintenance has been completed.
Nov 6, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 00:01 AEDT
Scheduled - To ensure the ongoing stability and security of our network, routine software updates will be applied to a number of top of rack switches in our APDCSY1 POP.

While every effort will be taken to minimise impact to customer traffic, we estimate there could be up to 2 x 2 minute interruptions to traffic flow during this time.
Oct 31, 04:19 AEDT
Completed - The scheduled maintenance has been completed.
Nov 6, 00:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:00 AEDT
Scheduled - Our systems administrators will be performing maintenance on the night of Tuesday 5th November between 22:00 and 00:00 (AEST).

As part of this maintenance, the following servers will be updated and rebooted:

vmcp02.premium-hosting.com.au
vmcp04.premium-hosting.com.au
vmcp62.digitalpacific.com.au

We expect less than 15 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Nov 4, 10:29 AEDT
Nov 5, 2019
Resolved - This incident has been resolved.
Nov 5, 12:09 AEDT
Update - Staff have returned to the building and phone support is available.
Nov 5, 12:05 AEDT
Monitoring - Due to a fire evacuation, our phone support is currently unavailable.

Please login to your Client Account to submit a support request if necessary.

https://billing.digitalpacific.com.au/
Nov 5, 10:00 AEDT
Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019
Completed - The scheduled maintenance has been completed.
Nov 1, 04:16 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 02:00 AEDT
Scheduled - Our systems administrators will be performing scheduled maintenance of the SAN arrays which power our Shared Hosting and Reseller Hosting clouds.

Customers may experience slower than usual service times during this period. All servers will stay on-line for the duration of this maintenance.
Oct 31, 10:20 AEDT
Oct 31, 2019

No incidents reported.