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Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

Personal and Business Hosting ? Operational
Reseller Hosting Operational
Dedicated Servers Operational
VPS Hosting Operational
Cloud Hosting Operational
Colocation Operational
Network Operational
DNS Cluster (NameServers) Operational
Digital Pacific Website Operational
Digital Pacific Client Area ? Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
SpamExperts Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Reseller Hosting Server - vmres16.auserver.com.au

Our systems administrators will be performing maintenance on the Reseller Hosting Server vmres16.auserver.com.au on the night of Tuesday 15th October between 22:00 and 00:00 (AEST).

As part of this maintenance, the server vmres16.auserver.com.au will be updated and rebooted.

We expect less than 15 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Posted on Oct 14, 11:30 AEDT
Our systems administrators will be performing maintenance on some of the Shared Hosting Servers on the night of Tuesday 15th October between 22:00 and 00:00 (AEST). As part of this maintenance, the following servers will be updated and rebooted:

vmcp63.digitalpacific.com.au
vmcp69.digitalpacific.com.au

We expect less than 15 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Posted on Oct 14, 11:21 AEDT
Our systems administrators will be performing scheduled maintenance of the SAN arrays which power our Shared Hosting and Reseller Hosting clouds.

Customers may experience slower than usual service times for a period of no longer than 10 minutes. All servers will stay on-line for the duration of this maintenance.
Posted on Oct 15, 15:22 AEDT
Past Incidents
Oct 15, 2019

No incidents reported today.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019
Resolved - This incident has been resolved.
Oct 10, 01:58 AEDT
Monitoring - Our internal monitoring has alerted to vmcp03.premium-hosting.com.au being unresponsive, Our system administrators have rebooted the server and are currently monitoring the server.
Oct 9, 22:10 AEDT
Oct 9, 2019
Resolved - This incident has been resolved.
Oct 9, 15:48 AEDT
Monitoring - Both servers are now online, we are currently running database checks.
Oct 9, 14:55 AEDT
Identified - We have identified the cause of the high load / unavailability of the following servers and are working to resolve the issue as soon as possible.

- vmres06.auserver.com.au
- vmres02.auserver.com.au

We will provide an update when there is a significant change in the situation.
Oct 9, 13:53 AEDT
Investigating - Be advised our internal monitoring has indicated that the Reseller Hosting server vmres06.auserver.com.au is currently experiencing high load.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

Additionally this may be impacting access to the WHM Control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Oct 9, 13:04 AEDT
Resolved - This incident has been resolved.
Oct 9, 15:25 AEDT
Monitoring - The server vmcp25.digitalpacific.com.au is now online, and undergoing database consistency checks.
Oct 9, 15:09 AEDT
Update - The following servers are now online and operational. We are running database consistency checks and continuing to monitor them.

- vmcp08.digitalpacific.com.au
- vmcp24.digitalpacific.com.au
- vmcp35.digitalpacific.com.au

The following server is booting and will be online shortly:

- vmcp25.digitalpacific.com.au
Oct 9, 15:04 AEDT
Identified - We have identified the cause of the high load / unavailability of the following servers and are working to resolve the issue as soon as possible.

- vmcp08.digitalpacific.com.au
- vmcp24.digitalpacific.com.au
- vmcp25.digitalpacific.com.au
- vmcp35.digitalpacific.com.au

We will provide an update when there is a significant change in the situation.
Oct 9, 13:52 AEDT
Update - This issue is now also affecting the following server:
- vmcp25.digitalpacific.com.au

We are continuing to investigate the root cause.
Oct 9, 13:11 AEDT
Investigating - Be advised our internal monitoring has indicated that the following Shared Hosting servers are currently unavailable/experiencing high load:

- vmcp08.digitalpacific.com.au
- vmcp24.digitalpacific.com.au
- vmcp35.digitalpacific.com.au

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Oct 9, 13:03 AEDT
Oct 8, 2019
Completed - The scheduled maintenance has been completed.
Oct 8, 22:52 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 22:00 AEDT
Scheduled - Our systems administrators will be performing maintenance on the Shared Hosting Server vmcp71.digitalpacific.com.au on the night of Tuesday 8th October between 22:00 and 00:00 (AEST).

As part of this maintenance vmcp71.digitalpacific.com.au will be updated and rebooted.

We expect less than 15 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Oct 8, 10:43 AEDT
Oct 7, 2019

No incidents reported.

Oct 6, 2019
Resolved - This incident has been resolved.
Oct 6, 08:08 AEDT
Investigating - Our Technical Operations team are currently troubleshooting an issue which has caused our phone system to go offline.

Please login to your Client Account to submit a support request if necessary.

https://billing.digitalpacific.com.au/

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

You can subscribe to this incident to receive an SMS or Email notification when our phone support is operational.
Oct 6, 07:53 AEDT
Oct 5, 2019
Resolved - This incident has been resolved.
Oct 5, 08:20 AEST
Investigating - vmcp01.premium-hosting.com.au became unresponsive and was rebooted.

The system is now online again and MySQL integrity checks are being run as a precaution.
Oct 5, 04:28 AEST
Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019
Completed - The scheduled maintenance has been completed.
Oct 2, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 22:00 AEST
Scheduled - Our systems administrators will be performing maintenance on the Shared Hosting Server vmcp68.digitalpacific.com.au on the night of Tuesday 1st October between 22:00 and 00:00 (AEST).

As part of this maintenance vmcp68.digitalpacific.com.au will be updated and rebooted.

We expect less than 15 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Sep 30, 12:10 AEST
Oct 1, 2019
Resolved - This incident has been resolved.
Oct 1, 09:30 AEST
Monitoring - These hosts have been rebooting and are recovering. Some VPS will be rebooted to perform quota checks as they start.
Oct 1, 05:53 AEST
Investigating - Our monitoring has alerted us to vzsrv05.vps.apdcsy1.digitalpacific.com and vzsrv13.vps.apdcsy1.digitalpacific.com.au being non responsive. Our administrators are investigating the cause.
Oct 1, 05:07 AEST