All Systems Operational

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Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

Personal and Business Hosting ? Operational
Reseller Hosting Operational
Dedicated Servers Operational
VPS Hosting Operational
Cloud Hosting Operational
Colocation Operational
Network Operational
DNS Cluster (NameServers) Operational
Digital Pacific Website Operational
Digital Pacific Client Area ? Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
SpamExperts Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2019

No incidents reported today.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019
Resolved - vmres15 has now recovered fully and further checks are being completed in the background.
May 15, 05:35 AEST
Monitoring - vmres15.auserver.com.au became unresponsive and was rebooted. MySQL integrity checks are being run as a precaution.
May 15, 05:31 AEST
Identified - Be advised our internal monitoring has indicated that the Reseller Hosting server vmres15.auserver.com.au is currently down or unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

Additionally this may be impacting access to the WHM Control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
May 15, 05:26 AEST
May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019
Resolved - This incident has been resolved.
May 12, 12:04 AEST
Monitoring - vmres13.auserver.com.au has successfully rebooted, Our system administrators are monitoring the server
May 12, 06:23 AEST
Investigating - Our monitoring has alerted us to an issue with vmres13.auserver.com.au being unresponsive, Our administrators have restarted the server.
May 12, 06:02 AEST
May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019
Resolved - The affected machines have now been rebooted and have returned to full performance. MySQL integrity checks have been run as a precaution.
May 8, 20:13 AEST
Update - We are currently in the process of rebooting some of the affected servers now that the underlying issue has been identified.
May 8, 19:10 AEST
Identified - We have identified a storage subsystem issue which is causing the outage on affected Shared Hosting servers.

The list of affected servers has been revised down to the following:
vmres02.auserver.com.au
vmres06.auserver.com.au

We currently have technicians en route to our datacentre to further assist troubleshooting efforts.
May 8, 18:18 AEST
Investigating - Be advised our internal monitoring has indicated that the Reseller Hosting servers are currently down or unavailable/experiencing high load.

vmres13.auserver.com.au
vmres02.auserver.com.au

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

Additionally this may be impacting access to the WHM Control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
May 8, 17:33 AEST
Resolved - The affected machines have now been rebooted and have returned to full performance. MySQL integrity checks have been run as a precaution.
May 8, 20:04 AEST
Update - We are currently in the process of rebooting some of the affected servers now that the underlying issue has been identified.
May 8, 19:09 AEST
Identified - The issue has been identified and a fix is being implemented.
May 8, 18:21 AEST
Update - We have identified a storage subsystem issue which is causing the outage on affected Shared Hosting servers.

The list of affected servers has been revised down to the following:
vmcp08
vmcp24
vmcp25
vmcp35

We currently have technicians en route to our datacentre to further assist troubleshooting efforts.
May 8, 18:17 AEST
Investigating - Be advised our internal monitoring has indicated that the Shared Hosting servers are currently down or unavailable.

vmcp08
vmcp14
vmcp17
vmcp24
vmcp25
vmcp33
vmcp35
vmcp48
vmcp55

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
May 8, 17:29 AEST
Resolved - This incident has been resolved.
May 8, 15:27 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 12:10 AEST
Identified - We have identified a large-scale attack across multiple servers as the underlying cause of the increased load and associated performance issues. We are currently working to implement mitigation against the attacks.
May 8, 11:34 AEST
Investigating - We are currently investigating widespread high load across our shared and reseller hosting fleets. Customer site performance may be reduced until such a time as we identify and resolve the cause of the increased load.
May 8, 11:33 AEST
Resolved - This incident has been resolved.
May 8, 14:26 AEST
Investigating - Be advised our monitoring has indicated that there is currently an issue accessing our primary company website (www.digitalpacific.com.au).

If you are trying to access the Client Area (our billing, contact and security PIN management system) you can head to https://billing.digitalpacific.com.au/

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
May 8, 14:22 AEST
May 7, 2019

No incidents reported.

May 6, 2019
Resolved - The servers have now recovered completely. As a precaution, database integrity checks are being run.
May 6, 18:56 AEST
Monitoring - The degraded performance issues have been resolved and these servers have returned to normal.

We will continue to monitor the server and update if further issues occur.
May 6, 16:23 AEST
Investigating - Be advised our internal monitoring has indicated that the Shared Hosting servers vmcp67.digitalpacific.com.au , vmcp68.digitalpacific.com.au , vmcp69.digitalpacific.com.au are currently experiencing degraded performance.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
May 6, 16:01 AEST
Resolved - This incident has been resolved.
May 6, 18:43 AEST
Monitoring - A number of IP addresses have been blocked which were attacking Wordpress for a sustained period.

We are continuing to monitor the status of the server and will update if it comes under high load again.
May 6, 15:59 AEST
Investigating - Be advised our internal monitoring has indicated that the Reseller Hosting server vmres15.auserver.com.au is experiencing high load.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

Additionally this may be impacting access to the WHM Control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
May 6, 15:38 AEST