An issue has been identified and corrected in our DDoS mitigation system. Traffic to the affected VPSes should once again be flowing normally.
An attack against one customer's VPS this morning (at around 06:35 AEDT) triggered an automatic diversion of traffic for a subset of our VPS customers to a traffic scrubbing centre. This diversion is automatic and is designed to allow all our customers (including the customer under attack) to remain online and unaffected in the event of a DDoS attack.
Unfortunately, a configuration fault in the DDoS mitigation system resulted in traffic getting dropped at the edge of our network for this subset of customers. This fault has now been identified and fixed, and no further recurrence of this issue is expected.
Partial service restoration occurred at approximately 08:00 AEDT, and full service restoration occurred at at 08:09 AEDT.
We apologise for the inconvenience experienced by our VPS customers this morning.
Nov 13, 08:19 AEDT
We have been alerted to an issue where some external service providers are experiencing connectivity issues to some of our KVM VPS Nodes. This is currently being investigated with the highest priority. Any further updates will be posted to this status page.
Nov 13, 08:05 AEDT
The scheduled maintenance has been completed.
Nov 13, 00:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 AEDT
Our systems administrators will be performing maintenance on some of the Shared Hosting Servers on the night of Tuesday 12th November between 22:00 and 00:00 (AEST). As part of this maintenance, the following servers will be updated and rebooted:
Once an official package has been released for download, we will provide another status update.
Nov 7, 10:53 AEDT
There has been an upstream issue regarding MariaDB failing to start with InnoDB Failed Assertion errors. cPanel has identified this as an issue with MariaDB (Case ID MDEV-20987). This issue is affecting the following MariaDB versions:
10.1.42 10.2.28 10.3.19 10.4.9
We are taking proactive action in an attempt to mitigate the impact of this MariaDB update.
cPanel is working with MariaDB on a fix as a priority. As soon as a fix is released, we will deploy it to our Managed VPS and Dedicated server fleets.
Updates will be provided as they become available.
Nov 6, 10:57 AEDT
An issue with our primary upstream voice provider meant that customers were unable to successfully navigate our phone system menu. To mitigate the issue, we migrated inbound calls to our backup voice provider whilst our primary provider investigated the problem. However, during this time, only calls to our 1300 numbers were able to successfully be completed.
Once our primary provider resolved the issue, we re-enabled calls to all our inbound numbers, and customers are once again able to successfully navigate our phone system menu.
Nov 7, 12:34 AEDT
During our investigations, we have identified that some of our direct numbers are not working. If you'd like to contact us by phone, please call 1300 694 678
Nov 7, 09:25 AEDT
Our Technical Operations team are currently troubleshooting an issue which has caused our phone system to become unresponsive.
Please login to your Client Account to submit a support request if necessary.