All Systems Operational

About This Site

Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



Thank you for choosing Digital Pacific

Personal and Business Hosting ? Operational
Reseller Hosting Operational
Dedicated Servers Operational
VPS Hosting Operational
Cloud Hosting Operational
Colocation Operational
Network Operational
DNS Cluster (NameServers) Operational
Digital Pacific Website Operational
Digital Pacific Client Area ? Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
SpamExperts Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance - Shared/Reseller Hosting Jun 15, 22:00 - Jun 16, 02:00 AEST
Our systems administrators will be performing maintenance on the following Shared/Reseller Hosting Servers. During the scheduled migration window, there will be physical relocation of equipment between data centres. The downtime during this move is expected to last several hours.

The following servers will be affected:

vmcp08.digitalpacific.com.au
vmcp14.digitalpacific.com.au
vmcp17.digitalpacific.com.au
vmcp24.digitalpacific.com.au
vmcp25.digitalpacific.com.au
vmcp33.digitalpacific.com.au
vmcp35.digitalpacific.com.au
vmcp48.digitalpacific.com.au
vmcp55.digitalpacific.com.au
vmres02.auserver.com.au
vmres06.auserver.com.au
vmres13.auserver.com.au

We will provide updates on our progress here during the maintenance as needed.
Posted on May 29, 16:46 AEST
Maintenance - DNS Manager Jun 16, 22:00 - Jun 17, 02:00 AEST
Our systems administrators will be performing maintenance on the DNS Manager server. During the scheduled maintenance window, there will be physical relocation of equipment between data centres. The downtime during this move is expected to last several hours. During this downtime, access to DNS manager will not be available, however, live DNS records will not be impacted.

We will provide updates on our progress here during the maintenance as needed.
Posted on Jun 2, 12:12 AEST
Maintenance - Shared/Reseller Hosting Jun 16, 22:00 - Jun 17, 02:00 AEST
Update - We will be undergoing this scheduled maintenance on 16th June at 10pm. We will provide updates as this progresses.
Jun 2, 12:14 AEST
Scheduled - Our systems administrators will be performing maintenance on the following Shared/Reseller Hosting Servers. During the scheduled migration window, there will be physical relocation of equipment between data centres. The downtime during this move is expected to last several hours.

The following servers will be affected:

vmcp01.digitalpacific.com.au
vmcp04.digitalpacific.com.au
vmcp05.digitalpacific.com.au
vmcp06.digitalpacific.com.au
vmcp07.digitalpacific.com.au
vmcp09.digitalpacific.com.au
vmcp10.digitalpacific.com.au
vmcp11.digitalpacific.com.au
vmcp12.digitalpacific.com.au
vmcp13.digitalpacific.com.au
vmcp15.digitalpacific.com.au
vmcp16.digitalpacific.com.au
vmcp18.digitalpacific.com.au
vmcp19.digitalpacific.com.au
vmcp20.digitalpacific.com.au
vmcp21.digitalpacific.com.au
vmcp22.digitalpacific.com.au
vmcp23.digitalpacific.com.au
vmcp34.digitalpacific.com.au
vmcp36.digitalpacific.com.au
vmres01.auserver.com.au
vmres03.auserver.com.au
vmres04.auserver.com.au
vmres08.auserver.com.au
vmres09.auserver.com.au
vmres10.auserver.com.au
vmres11.auserver.com.au

We will provide updates on our progress here during the maintenance as needed.
Jun 2, 10:06 AEST
Maintenance - Shared/Reseller Hosting Jun 17, 22:00 - Jun 18, 02:00 AEST
Our systems administrators will be performing maintenance on the following Shared/Reseller Hosting Servers. During the scheduled migration window, there will be physical relocation of equipment between data centres. The downtime during this move is expected to last several hours.

The following servers will be affected:

vmcp03.digitalpacific.com.au
vmcp27.digitalpacific.com.au
vmcp28.digitalpacific.com.au
vmcp29.digitalpacific.com.au
vmcp30.digitalpacific.com.au
vmcp31.digitalpacific.com.au
vmcp32.digitalpacific.com.au
vmcp37.digitalpacific.com.au
vmcp38.digitalpacific.com.au
vmcp39.digitalpacific.com.au
vmcp40.digitalpacific.com.au
vmcp41.digitalpacific.com.au
vmcp42.digitalpacific.com.au
vmcp43.digitalpacific.com.au
vmcp44.digitalpacific.com.au
vmcp58.digitalpacific.com.au
vmcp59.digitalpacific.com.au
vmcp60.digitalpacific.com.au
vmcp61.digitalpacific.com.au
vmcp62.digitalpacific.com.au
vmcp63.digitalpacific.com.au
vmcp64.digitalpacific.com.au
vmcp65.digitalpacific.com.au
vmcp66.digitalpacific.com.au
vmres07.auserver.com.au
vmres12.auserver.com.au
vmres14.auserver.com.au
vmres15.auserver.com.au
vmres16.auserver.com.au

We will provide updates on our progress here during the maintenance as needed.
Posted on Jun 2, 10:14 AEST
Maintenance - Shared/Reseller Hosting Jun 18, 22:00 - Jun 19, 02:00 AEST
Our systems administrators will be performing maintenance on the following Shared/Reseller Hosting Servers. During the scheduled migration window, there will be physical relocation of equipment between data centres. The downtime during this move is expected to last several hours.

The following servers will be affected:

vmcp02.digitalpacific.com.au
vmcp26.digitalpacific.com.au
vmcp45.digitalpacific.com.au
vmcp46.digitalpacific.com.au
vmcp47.digitalpacific.com.au
vmcp49.digitalpacific.com.au
vmcp50.digitalpacific.com.au
vmcp51.digitalpacific.com.au
vmcp52.digitalpacific.com.au
vmcp53.digitalpacific.com.au
vmcp54.digitalpacific.com.au
vmcp56.digitalpacific.com.au
vmcp57.digitalpacific.com.au
vmres05.auserver.com.au

We will provide updates on our progress here during the maintenance as needed.
Posted on Jun 2, 10:26 AEST
Past Incidents
Jun 7, 2020

No incidents reported today.

Jun 6, 2020
Resolved - This incident has been resolved.
Jun 6, 17:54 AEST
Monitoring - The server has been rebooted to restore functionality. We are currently monitoring service recovery.
Jun 6, 14:56 AEST
Investigating - Be advised our internal monitoring has indicated that the Premium Hosting server vmcp01.premium-hosting.com.au is currently unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Jun 6, 14:49 AEST
Jun 5, 2020

No incidents reported.

Jun 4, 2020

No incidents reported.

Jun 3, 2020
Completed - The scheduled maintenance has been completed.
Jun 3, 01:06 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 00:00 AEST
Scheduled - We will be performing routine maintenance on network devices which support a portion of our Shared and Reseller Hosting platforms.

Whilst we anticipate that maintenance required should take less than 15 minutes with very minimal downtime.

Should any issues arise during maintenance, please reach out to our support team.
May 28, 15:18 AEST
Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020
Resolved - This incident has been resolved.
May 29, 11:05 AEST
Monitoring - The server has been rebooted. We are monitoring the server.
May 28, 23:18 AEST
Investigating - Our monitoring has detected an issue with vmcp03.premium-hosting.com.au, Our system administrators are investigating.
May 28, 23:04 AEST
May 28, 2020
Resolved - This incident has been resolved.
May 28, 16:19 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 13:21 AEST
Identified - Be advised our internal monitoring has indicated that the Reseller Hosting server vmres15.auserver.com.au has been intermittently unavailable since approximately 11:00 AEST (UTC+10).

Our systems administrators have been working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

We realise that this server has been encountering numerous issues in the past few days which have inconvenienced customers. Rest assured we are working to find a permanent solution to these issues.
May 28, 13:04 AEST
Resolved - This incident has been resolved.
May 28, 13:37 AEST
Identified - We are conducting urgent maintenance on our ticketing system.

During this time we will not be able receive tickets through our client area or replies to existing tickets.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
May 28, 13:30 AEST
May 27, 2020
Resolved - This incident has been resolved.
May 27, 17:14 AEST
Monitoring - We have located the source of additional server load, and are applying a fix to remove this load.

We are monitoring the status of this fix and will continue to monitor overall server availability in the usual way.
May 27, 15:20 AEST
Identified - The server has been rebooted, and is currently running a database check.

We are investigating the root cause of the server issues and will provide an update in the next 60 minutes.
May 27, 14:01 AEST
Investigating - Be advised our internal monitoring has indicated that the Premium Hosting server vmcp03.premium-hosting.com.au is unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
May 27, 13:44 AEST
Resolved - This incident has been resolved.
May 27, 01:07 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 23:48 AEST
Investigating - Be advised our internal monitoring has indicated that the Premium Hosting server vmcp03.premium-hosting.com.au is currently experiencing high load.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
May 26, 23:11 AEST
May 26, 2020
Resolved - This incident has been resolved.
May 26, 14:49 AEST
Investigating - Be advised our internal monitoring has indicated that the Reseller Hosting server vmres15.auserver.com.au is experiencing very high load.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

Additionally this may be impacting access to the WHM Control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
May 26, 14:21 AEST
May 25, 2020
Resolved - This incident has been resolved.
May 25, 21:17 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 25, 19:16 AEST
Investigating - Be advised our internal monitoring has indicated that the Reseller Hosting server vmres15.auserver.com.au is currently experiencing very high load.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

Additionally this may be impacting access to the WHM Control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
May 25, 18:17 AEST
May 24, 2020

No incidents reported.