All Systems Operational

About This Site

Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



Thank you for choosing Digital Pacific

Personal and Business Hosting ? Operational
Reseller Hosting Operational
Dedicated Servers Operational
VPS Hosting Operational
Cloud Hosting Operational
Colocation Operational
Network Operational
DNS Cluster (NameServers) Operational
Digital Pacific Website Operational
Digital Pacific Client Area ? Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
SpamExperts Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 7, 2020

No incidents reported today.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020
Completed - Planned maintenance has been completed.
Jul 29, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 06:00 AEST
Scheduled - Staff will be performing maintenance on billing.digitalpacific.com.au.

This will impact your ability to submit tickets online, pay for invoices, place new orders and manage contacts, access security pins and access the advanced controls for your VPS.

If you need urgent assistance you can call us on 1300 694 678.

We expect this maintenance to take up to 1 hour, although it's likely that the maintenance will be completed in a much shorter time frame.
Jul 15, 15:21 AEST
Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020
Resolved - All services have remained stable.

Our engineers will continue to monitor the situation closely.

We are following up with the datacenter regarding the incident.

A post-incident review will be conducted and a postmortem will be provided here when available.
Jul 24, 13:52 AEST
Monitoring - The datacenter has confirmed redundancy was restored from 21:32. Systems have remained stable.
Our engineers have replaced a number of failed power-supplies to restore full redundancy, and will continue to monitor the situation closely.
A post-incident review will be conducted and a postmortem will be provided. Please subscribe to this incident by email to receive a notification when the postmortem is published.
Jul 23, 01:55 AEST
Update - Power redundancy has been restored, we are waiting for an update from the datacenter to confirm this. We have staff onsite to check things over.
Jul 22, 21:48 AEST
Update - We are continuing to work on a fix for this issue.
Jul 22, 21:06 AEST
Identified - We have been alerted to a partial power outage at our APDC datacenter. Preliminary investigation suggests an outage to 1 of 2 power feeds. Our core infrastructure is connected redundantly to both power feeds, therefore it is unaffected. Customers with dedicated firewalls (SRX210, SRX300) or non-redundant PSUs in their colocation servers could be affected. The datacenter has been notified and are investigating the issue.
Jul 22, 21:04 AEST