All Systems Operational

About This Site

Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

Personal and Business Hosting   ? Operational
Reseller Hosting   Operational
Dedicated Servers   Operational
VPS Hosting   Operational
Cloud Hosting   Operational
Colocation   Operational
Network   Operational
DNS Cluster (NameServers)   Operational
Digital Pacific Website   Operational
Digital Pacific Client Area   ? Operational
Technical Support (Tickets)   Operational
Technical Support (Phone)   Operational
SpamExperts Email Filtering Cluster   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2019

No incidents reported today.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019
Resolved - The incident has been resolved.

Internal procedures have been updated to mitigate the risk of this recurring during future scheduled maintenance.
Jan 16, 15:42 AEDT
Monitoring - Our systems administrators have finished confirming that fixes have been applied to all servers.

Our technicians are progressively double-checking all sites to ensure they are operating as expected.
Jan 16, 13:13 AEDT
Update - Our systems administrators have rectified the issues on the majority of servers and are actively working to resolve any remaining issues.

Technicians are also double-checking that affected sites are now operating as expected.
Jan 16, 11:58 AEDT
Identified - Following scheduled maintenance this morning, our systems administrators have observed an unexpected impact to a subset of websites hosted on these servers. Symptoms appear as 500 / 503 errors.

Our systems administrators have identified the cause of this and processes are currently being executed to rectify the issues as quickly as possible.

Thank you for your patience while we work to resolve this.
Jan 16, 10:12 AEDT
Investigating - Technicians are currently investigating issues affecting site access with the Reseller servers:

vmres02.auserver.com.au
vmres03.auserver.com.au
vmres04.auserver.com.au
vmres05.auserver.com.au
vmres06.auserver.com.au
vmres07.auserver.com.au
vmres08.auserver.com.au
vmres09.auserver.com.au
vmres10.auserver.com.au
vmres11.auserver.com.au
vmres12.auserver.com.au
vmres13.auserver.com.au
vmres14.auserver.com.au

We are working to resolve this with top priority and further updates will follow in the next 30 minutes.
Jan 16, 09:10 AEDT
Resolved - This incident has been resolved.
Jan 16, 15:42 AEDT
Update - The server has been rebooted and is currently running a MySQL check to ensure database consistency.
Jan 16, 14:10 AEDT
Monitoring - This server is online now, and a root cause investigation is underway.
A MySQL check is being run to ensure database consistency.
Jan 16, 14:10 AEDT
Identified - A shared hosting server vmcp45.digitalpacific.com.au has become unresponsive.
Our team is investigating this with priority.
Jan 16, 14:04 AEDT
Completed - The scheduled maintenance has been completed.
Jan 16, 08:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:00 AEDT
Scheduled - Technicians will be performing updates on the following Reseller servers:

vmres02.auserver.com.au
vmres03.auserver.com.au
vmres04.auserver.com.au
vmres05.auserver.com.au
vmres06.auserver.com.au
vmres07.auserver.com.au
vmres08.auserver.com.au
vmres09.auserver.com.au
vmres10.auserver.com.au
vmres11.auserver.com.au
vmres12.auserver.com.au
vmres13.auserver.com.au
vmres14.auserver.com.au

We expect that there may be up to 30 minutes of website downtime during this process for each server. The work will be performed between the hours of 06:00 and 08:00 AEST.

We will provide updates on our progress here during the maintenance
Jan 15, 15:50 AEDT
Jan 15, 2019
Resolved - This incident has been resolved.
Jan 15, 13:11 AEDT
Monitoring - The server has been rebooted and the services are now responding as expected.

We are running database checks to ensure data integrity.
Jan 15, 11:51 AEDT
Investigating - There is currently an outage on Shared hosting server vmcp02.premium-hosting.com.au.

We are working to resolve this with top priority.
Jan 15, 11:47 AEDT
Jan 14, 2019
Completed - The scheduled maintenance has been completed.
Jan 14, 09:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 07:00 AEDT
Scheduled - Technicians will be making changes to mail configuration on the following Shared and Reseller servers:

vmcp02.digitalpacific.com.au
vmcp06.digitalpacific.com.au
vmcp35.digitalpacific.com.au
vmcp46.digitalpacific.com.au
vmcp60.digitalpacific.com.au
vmcp67.digitalpacific.com.au
vmcp02.premium-hosting.com.au
vmres07.auserver.com.au
vmres16.auserver.com.au

We expect that there may be up to 10 minutes of downtime for IMAP and POP which will prevent mail from being accessed. SMTP will not be affected and mail will continue to be sent and received during the downtime.

This outage will occur once for each server during the maintenance window.
Jan 10, 11:57 AEDT
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019
Resolved - The MySQL check on vmcp52.digitalpacific.com.au has been completed.
This incident is now resolved.
Jan 9, 19:10 AEDT
Monitoring - The server has been brought back online and the root cause of the issue is being investigated.
A MySQL check is running to ensure database consistency.
Jan 9, 19:02 AEDT
Identified - A shared hosting server vmcp52.digitalpacific.com.au is currently offline after failing to boot. This server is undergoing a root filesystem check to bring it back online.
Jan 9, 18:48 AEDT
Jan 8, 2019
Resolved - This incident has been resolved.
Jan 8, 11:31 AEDT
Monitoring - The website is now operational. Our systems administrators are investigating the cause of the issue.
Jan 8, 10:18 AEDT
Investigating - Our systems administrators are currently investigating an issue affecting www.digitalpacific.com.au.
Jan 8, 10:12 AEDT
Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.