All Systems Operational

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Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



Thank you for choosing Digital Pacific

Personal and Business Hosting ? Operational
Reseller Hosting Operational
Dedicated Servers Operational
VPS Hosting Operational
Cloud Hosting Operational
Colocation Operational
Network Operational
DNS Cluster (NameServers) Operational
Digital Pacific Website Operational
Digital Pacific Client Area ? Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
SpamExperts Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEDT, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Nov 17, 16:57 AEDT
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEDT, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Nov 24, 16:04 AEDT
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEDT, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Nov 25, 10:53 AEDT
Past Incidents
Nov 30, 2020
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Nov 30, 08:05 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Nov 30, 05:40 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Nov 30, 04:12 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEDT, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Nov 16, 10:42 AEDT
Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Resolved - There has been no further impact following the initial DDoS attack.
Analysis of the attack has been completed and mitigation measures have been refined.
Nov 27, 16:30 AEDT
Monitoring - Automatic measures to mitigate the attack have been deployed.
Nov 27, 13:55 AEDT
Identified - We have detected a significant inbound DDoS attack towards our network and automatic measures to mitigate the attack have been deployed.
Nov 27, 13:50 AEDT
Resolved - Be advised that at 03:28 this morning our monitoring indicated that there was an issue with a power bank in a single rack at one of our data centers.

This resulted in a small subsection of non-HA firewalls losing power.

A technician was onsite at 04:14 to address the issue, with power being restored to all affected services by 05:00.
Nov 27, 03:30 AEDT
Nov 26, 2020
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Nov 26, 07:08 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Nov 26, 05:26 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Nov 26, 04:22 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Nov 12, 15:31 AEDT
Nov 25, 2020
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Nov 25, 08:38 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Nov 25, 05:01 AEDT
Update - The servers are now in transit to Equinix SY5.
Nov 25, 04:36 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 03:15 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Nov 11, 15:53 AEDT
Nov 24, 2020

No incidents reported.

Nov 23, 2020
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Nov 23, 07:04 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Nov 23, 05:09 AEDT
Update - The servers are now in transit to Equinix SY5.
Nov 23, 04:34 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Nov 23, 04:09 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Nov 9, 11:55 AEDT
Nov 22, 2020

No incidents reported.

Nov 21, 2020
Resolved - This incident has been resolved.
Nov 21, 01:58 AEDT
Investigating - We have detected a network issue affecting our servers and our support capabilities. Our network engineers are currently investigating the issue.
Nov 20, 22:46 AEDT
Nov 20, 2020
Nov 19, 2020
Resolved - This incident has been resolved.
Nov 19, 17:17 AEDT
Monitoring - We encountered an issue with network connectivity on part of our infrastructure between 11:12 - 11:16 AEDT.
This has since been resolved but we are continuing to monitor and investigate the situation.
Nov 19, 11:12 AEDT
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.