Investigating - Be advised our internal monitoring has indicated that the Shared Hosting server vmcp68.digitalpacific.com.au is currently unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Feb 18, 13:38 AEDT

About This Site

Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

Personal and Business Hosting ? Operational
Reseller Hosting Operational
Dedicated Servers Operational
VPS Hosting Operational
Cloud Hosting Operational
Colocation Operational
Network Operational
DNS Cluster (NameServers) Operational
Digital Pacific Website Operational
Digital Pacific Client Area ? Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
SpamExperts Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 18, 2020
Resolved - This incident has been resolved.
Feb 18, 13:10 AEDT
Monitoring - Our data centre team has been granted access to the site, and have replaced the failed disks for nxsrv68.ded.voc.digitalpacific.com.au

nxsrv68.ded.voc.digitalpacific.com.au has resumed normal operation, and we will continue to monitor it in the usual fashion.
Feb 18, 11:54 AEDT
Identified - At approximately 5:30AM (AEDT), the fire-suppression gas system has triggered at the Vocus Doody St datacentre in Sydney.

A number of off-site backup servers are located at this datacentre.

The backup server 'nxsrv68.ded.voc.digitalpacific.com.au' appears to have had multiple disk failures.

Our team will enter the facility once the environment has been deemed safe and access is granted, to continue diagnostic and recovery processes.

Further updates will be provided as progress is made.
Feb 18, 11:29 AEDT
Resolved - This incident has been resolved.
Feb 18, 13:09 AEDT
Monitoring - Our data centre team has been granted access to the site, and have replaced the failed disks for nxsrv45.ded.voc.digitalpacific.com.au

nxsrv45.ded.voc.digitalpacific.com.au has resumed normal operation, and we will continue to monitor it in the usual fashion.
Feb 18, 11:33 AEDT
Update - At approximately 5:30AM (AEDT), the fire-suppression gas system has triggered at the Vocus Doody St datacentre in Sydney.

A number of off-site backup servers are located at this datacentre.

The backup server 'nxsrv45.ded.voc.digitalpacific.com.au' appears to have had multiple disk failures.

Our team will enter the facility once the environment has been deemed safe and access is granted, to continue diagnostic and recovery processes.

Further updates will be provided as progress is made.
Feb 18, 08:36 AEDT
Investigating - There is a service interruption affecting one of our dedicated-server backup servers 'nxsrv45.ded.voc.digitalpacific.com.au'. This has occurred due to multiple hardware failures.

Further updates will be provided as more progress is made.
Feb 18, 07:39 AEDT
Resolved - We have identified the issues were with the public DNS record and we have resolved the issue.

The DNS records are propagating to the correct IP addresses and these backup servers will now be available once again.
Feb 18, 12:01 AEDT
Investigating - There is a service interruption affecting two of our backup servers 'nxsrv73.cp.voc.digitalpacific.com.au' and 'nxsrv74.cp.voc.digitalpacific.com.au'. We are working to identify the issue as a matter of urgency.

Further updates will be provided as more progress is made.
Feb 18, 11:25 AEDT
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Resolved - This incident has been resolved.
Feb 14, 13:00 AEDT
Monitoring - These servers have been brought back online and we are running MySQL checks to ensure database consistency.
Feb 14, 12:19 AEDT
Identified - Be advised our internal monitoring has indicated that the Shared Hosting servers,
vmres01.auserver.com.au
vmcp20.digitalpacific.com.au
are currently unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Feb 14, 12:06 AEDT
Feb 13, 2020

No incidents reported.

Feb 12, 2020
Completed - The scheduled maintenance has been completed.
Feb 12, 14:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 09:00 AEDT
Scheduled - We will be conducting maintenance on the following backup servers on the Morning of Wednesday 12th February between 09:00 and 14:00 (AEST).

nxsrv55.cp.voc.digitalpacific.com.au
nxsrv65.cp.voc.digitalpacific.com.au
nxsrv73.cp.voc.digitalpacific.com.au
nxsrv74.cp.voc.digitalpacific.com.au
nxsrv75.cp.voc.digitalpacific.com.au

During this time it will not be possible to access these backup servers.
Feb 11, 19:53 AEDT
Feb 11, 2020

No incidents reported.

Feb 10, 2020
Resolved - This incident has been resolved.
Feb 10, 15:35 AEDT
Monitoring - vmcp69.digitalpacific.com.au has been rebooted and is currently running a database check.

We will investigate the cause of the issue and continue to monitor the server closely.
Feb 10, 14:56 AEDT
Investigating - Be advised our internal monitoring has indicated that the Shared Hosting serve vmcp69.digitalpacific.com.au is currently down.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Feb 10, 14:51 AEDT
Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.