Identified - Be advised our internal monitoring has indicated that MySQL has crashed on the Shared Hosting server vmcp17.digitalpacific.com.au

Please standby as we are currently investigating this issue.
Sep 26, 11:33 AEST

About This Site

Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



Thank you for choosing Digital Pacific

Personal and Business Hosting ? Partial Outage
Reseller Hosting Operational
Dedicated Servers Operational
VPS Hosting Operational
Cloud Hosting Operational
Colocation Operational
Network Operational
DNS Cluster (NameServers) Operational
Digital Pacific Website Operational
Digital Pacific Client Area ? Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
SpamExperts Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2021

Unresolved incident: Service Interruption - Shared Hosting Server - vmcp17.digitalpacific.com.au.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021
Completed - The scheduled maintenance has been completed.
Sep 22, 01:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 00:01 AEST
Scheduled - Our systems administrators will be performing maintenance on the following servers tonight between 00:00 and 01:00 AEST:

- vmpl01.digitalpacific.com.au
- vmpl02.digitalpacific.com.au

Affected customers will experience a short interruption during the above mentioned window. However, total downtime is not expected to be more than 30 minutes.
Sep 16, 15:02 AEST
Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 11:06 AEST
Verifying - All the servers have now been powered up and we are currently running a sanity check across the servers.
Sep 15, 21:27 AEST
Update - Network configuration and sanity checks on the servers is still ongoing as we are bringing the servers online.
Sep 15, 18:18 AEST
Update - The backup servers are being racked and powered up one by one. Once the server is online we will be performing some network reconfiguration and sanity checks.
Sep 15, 10:40 AEST
Update - The servers have reached Equinix ME2 and are currently being unpacked and moved to their new location.
Sep 15, 09:34 AEST
Update - The backup servers have been packed and loaded up for transportation to Equinix ME2.
The servers are expected to reach Equinix ME2 around 7 am tomorrow.
Sep 14, 18:19 AEST
Update - The backup servers are currently going in to maintenance mode to safely shut them down.
Sep 14, 09:17 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:00 AEST
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, we will be migrating some of our backup servers to the new, state of the art Equinix ME2 Data Centre. Servers are being relocated to ensure continued geographic separation of backups from production workloads.

Note: This maintenance will not cause downtime to your production environments/workloads. Please be aware that during this maintenance backups will not be taken for your service and the backup servers will be inaccessible.

As such, we advise against making any major changes to your infrastructure as recovery will not be possible until the servers are back online. If you have any planned changes scheduled, we recommend that you make local backups at your discretion.

This migration will commence at 09:00 am AEST, and is estimated to take up to 24-36 hours to complete. Extended downtime is expected as the servers are being physically moved; however, our teams will always endeavour to minimise any downtime during the process.

This maintenance affects backup servers for the following platforms:
* Dedicated Servers
* VPS Hosting
* Shared Hosting
* Reseller Hosting
Sep 6, 12:24 AEST
Sep 15, 2021
Sep 14, 2021
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.