All Systems Operational

About This Site

Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



Thank you for choosing Digital Pacific

Personal and Business Hosting ? Operational
Reseller Hosting Operational
Dedicated Servers Operational
VPS Hosting Operational
Cloud Hosting Operational
Colocation Operational
Network Operational
DNS Cluster (NameServers) Operational
Digital Pacific Website Operational
Digital Pacific Client Area ? Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
SpamExperts Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 4, 2020
Completed - The scheduled maintenance has been postponed.
Jul 4, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 17:00 AEST
Scheduled - Scheduled maintenance is being performed on the web node of the cluster from 17:00 - 18:00 on 04/07/20.

During this maintenance, you may be unable to release junk emails from your cPanel interface, and the viewing of "track and trace" email history will also be unavailable.

Normal email delivery will not be affected.
Jul 3, 15:49 AEST
Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Resolved - This incident has been resolved.
Jul 1, 14:35 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 14:18 AEST
Investigating - Be advised our internal monitoring has indicated that the Premium Hosting server vmcp03.premium-hosting.com.au is currently experiencing very heavy load.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Jul 1, 14:14 AEST
Completed - The scheduled maintenance has been completed.
Jul 1, 01:42 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 00:01 AEST
Scheduled - Routine software updates will be applied to our border routers. There may be some short periods of increased latency and loss (no more than 2 minutes) while routes adjust to take redundant paths around the areas of maintenance.
Jun 25, 05:52 AEST
Jun 30, 2020
Resolved - This incident has been resolved.
Jun 30, 16:39 AEST
Monitoring - Load on vmcp05.premium-hosting.com.au has been brought fully under control, and we are continuing to closely monitor the server for any further reduction in performance.
Jun 30, 12:24 AEST
Update - vmcp02.premium-hosting.com.au has recovered from the outage and is currently undergoing a database consistency check.

Load on vmcp05.premium-hosting.com.au has been partially brought under control, but efforts continue to restore normal service to this server.
Jun 30, 11:46 AEST
Identified - The issue has been identified and a fix is being implemented.
Jun 30, 11:43 AEST
Investigating - Be advised our internal monitoring has indicated that multiple Premium Hosting servers are currently experiencing very high load and are unavailable:

- vmcp02.premium-hosting.com.au
- vmcp05.premium-hosting.com.au

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Jun 30, 11:41 AEST
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020
Resolved - This incident has been resolved.
Jun 24, 11:20 AEST
Monitoring - Due to the maintenance on the ticket system this morning, inbound support tickets have been delayed by approximately 9 hours. As such ticket responses will be delayed this morning while the backlog is cleared.
Jun 24, 09:40 AEST
Completed - The scheduled maintenance has been completed.
Jun 24, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 00:00 AEST
Scheduled - We will be conducting maintenance on our ticketing system between 00:00 and 03:00 AEDT on 24/06/20.

At this time it will not be possible to submit tickets through our client area or access knowledge base articles.

We anticipate there should be no more than 15 minutes of interruption to this service.
Jun 23, 16:41 AEST
Jun 23, 2020

No incidents reported.

Jun 22, 2020
Resolved - The server has now recovered. MySQL checks have also been completed as a precaution.
Jun 22, 21:54 AEST
Monitoring - vmcp01.premium-hosting.com.au has been rebooted and we are monitoring the server.
Jun 22, 21:20 AEST
Investigating - Our monitoring has alerted us to an issue with Premium Hosting Server vmcp01.premium-hosting.com.au, Our System Administrators are currently investigating.
Jun 22, 21:11 AEST
Resolved - The web interface has been recovered and is now functioning correctly.
Jun 22, 21:53 AEST
Update - Following the reboot for maintenance the web interface has failed. We are investigating the issue.
Jun 22, 21:33 AEST
Monitoring - Emergency maintenance is being performed on the web node of the cluster.

During this maintenance, you may be unable to release junk emails from your cPanel interface, and the viewing of "track and trace" email history will also be unavailable.

Normal email delivery will not be affected.
Jun 22, 21:32 AEST
Completed - The scheduled maintenance has been completed.
Jun 22, 21:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 21:00 AEST
Scheduled - Emergency maintenance is being performed on the web node of the cluster.

During this maintenance, you may be unable to release junk emails from your cPanel interface, and the viewing of "track and trace" email history will also be unavailable.

Normal email delivery will not be affected.
Jun 22, 20:07 AEST
Jun 21, 2020

No incidents reported.

Jun 20, 2020

No incidents reported.