All Systems Operational

About This Site

Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



Thank you for choosing Digital Pacific

Personal and Business Hosting ? Operational
Reseller Hosting Operational
Dedicated Servers Operational
VPS Hosting Operational
Cloud Hosting Operational
Colocation Operational
Network Operational
DNS Cluster (NameServers) Operational
Digital Pacific Website Operational
Digital Pacific Client Area ? Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
SpamExperts Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Sep 9, 17:55 AEST
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Sep 14, 15:17 AEST
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Sep 14, 15:18 AEST
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, we will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Sep 15, 17:58 AEST
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, we will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Sep 15, 18:00 AEST
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Sep 17, 11:43 AEST
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Sep 14, 15:25 AEST
Past Incidents
Sep 22, 2020

No incidents reported today.

Sep 21, 2020
Completed - All servers have been powered on and are now back online at Equinix SY5. If you come across any issues, please get in touch with our support team
Sep 21, 06:21 AEST
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Sep 21, 04:50 AEST
Update - The servers are now in transit to Equinix SY5 Data Centre.
Sep 21, 04:12 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 03:45 AEST
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Sep 7, 14:07 AEST
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020
Completed - The scheduled maintenance has been completed.
Sep 17, 09:56 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 03:45 AEST
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Sep 3, 18:34 AEST
Sep 16, 2020
Completed - The scheduled maintenance has been completed.
Sep 16, 06:33 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 22:00 AEST
Scheduled - Our datacentre provider has scheduled important UPS maintenance to go ahead on Tuesday 15 September from 22:00 AEST at APDCSY1, in close collaboration with our technical team.

This critical maintenance is required to correct a fault condition which contributed to a partial power-outage on 22 July.

There will be an interruption to the B-power-feed during this maintenance for an estimated time of 20 minutes.

Our technical staff will be on-site during the maintenance to monitor and respond if necessary.

Our core infrastructure is connected redundantly to both power feeds, therefore it will be unaffected.

Customers with non-HA dedicated firewalls or non-redundant PSUs in their colocation servers may be affected. Customers who will be impacted will be contacted directly by email.
Sep 14, 18:19 AEST
Sep 15, 2020
Completed - The scheduled maintenance has been completed.
Sep 15, 09:03 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 03:45 AEST
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Sep 1, 17:53 AEST
Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.