All Systems Operational

About This Site

Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



Thank you for choosing Digital Pacific

Personal and Business Hosting ? Operational
Reseller Hosting Operational
Dedicated Servers Operational
VPS Hosting Operational
Cloud Hosting Operational
Colocation Operational
Network Operational
DNS Cluster (NameServers) Operational
Digital Pacific Website Operational
Digital Pacific Client Area ? Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
SpamExperts Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 8, 2020
Completed - The scheduled maintenance has been completed.
Apr 8, 02:24 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 01:00 AEST
Scheduled - To ensure the ongoing stability and security of our network, routine software updates will be applied to a number of top of rack switches in our APDCSY1 POP.

While every effort will be taken to minimise impact to customer traffic, we estimate there could be up to 15 minutes of network interruption to your VPS during this time.
Apr 3, 15:15 AEDT
Apr 7, 2020

No incidents reported.

Apr 6, 2020
Resolved - This incident has been resolved.
Apr 6, 12:16 AEST
Monitoring - vmcp01.premium-hosting.com.au has been rebooted and is currently running a database check.

We will investigate the cause of the issue and continue to monitor the server closely.
Apr 6, 11:43 AEST
Identified - Be advised our internal monitoring has indicated that the Premium Hosting server vmcp01.premium-hosting.com.au is currently down.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Apr 6, 11:38 AEST
Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020
Completed - The scheduled maintenance has been completed.
Apr 1, 02:39 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 01:00 AEDT
Scheduled - To ensure the ongoing stability and security of our network, routine software updates will be applied to a number of top of rack switches in our APDCSY1 POP.

While every effort will be taken to minimise impact to customer traffic, we estimate there could be up to 15 minutes of interruption to traffic flow during this time.
Mar 25, 16:58 AEDT
Completed - The scheduled maintenance has been completed.
Apr 1, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:30 AEDT
Scheduled - Be advised that Digital Pacific's website will be unavailable for approximately 15 minutes for scheduled maintenance on Wednesday 1st April, 12:30am.
Mar 30, 12:02 AEDT
Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Resolved - This incident has been resolved.
Mar 26, 13:24 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 10:22 AEDT
Investigating - Be advised our internal monitoring has indicated that the Premium Hosting server vmcp04.premium-hosting.com.au ] is currently dowN.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Mar 26, 10:19 AEDT
Mar 25, 2020
Completed - The scheduled maintenance window has been postponed until further notice.
Mar 25, 15:54 AEDT
Scheduled - Our systems administrators will be performing maintenance on the following Reseller Servers. During the scheduled migration window, there will be physical relocation of equipment between data centres. The downtime during this move is expected to last several hours.

vmres06.auserver.com.au
vmres02.auserver.com.au
vmres13.auserver.com.au

We will provide updates on our progress here during the maintenance as needed.
Mar 23, 16:52 AEDT
Completed - The scheduled maintenance window has been postponed until further notice.
Mar 25, 15:54 AEDT
Scheduled - Our systems administrators will be performing maintenance on the following Shared Hosting Servers. During the scheduled migration window, there will be physical relocation of equipment between data centres. The downtime during this move is expected to last several hours.

vmcp08.digitalpacific.com.au
vmcp14.digitalpacific.com.au
vmcp17.digitalpacific.com.au
vmcp24.digitalpacific.com.au
vmcp25.digitalpacific.com.au
vmcp33.digitalpacific.com.au
vmcp35.digitalpacific.com.au
vmcp48.digitalpacific.com.au
vmcp55.digitalpacific.com.au

We will provide updates on our progress here during the maintenance as needed.
Mar 23, 16:51 AEDT
Completed - The scheduled maintenance has been completed.
Mar 25, 05:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 01:00 AEDT
Scheduled - To ensure the ongoing stability and security of our network, routine software updates will be applied to a number of top of rack switches in our APDCSY1 POP.

While every effort will be taken to minimise impact to customer traffic, we estimate there could be up to 15 minutes of interruption to traffic flow during this time.
Mar 19, 22:41 AEDT
Completed - The scheduled maintenance has been completed.
Mar 25, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 01:00 AEDT
Scheduled - Due to maintenance, our call centre will be unavailable for up to 15 minutes between the hours of 1 am and 3 am AEDT.
Mar 24, 09:30 AEDT