All Systems Operational

About This Site

Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

Personal and Business Hosting   ? Operational
Reseller Hosting   Operational
Dedicated Servers   Operational
VPS Hosting   Operational
Cloud Hosting   Operational
Colocation   Operational
Network   Operational
DNS Cluster (NameServers)   Operational
Digital Pacific Website   Operational
Digital Pacific Client Area   ? Operational
Technical Support (Tickets)   Operational
Technical Support (Phone)   Operational
SpamExperts Email Filtering Cluster   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2018

No incidents reported today.

Nov 19, 2018
Resolved - All services have remained stable.
Our engineers will continue to monitor the situation closely.
A post-incident review will be conducted and a postmortem will be provided.
If you are experiencing any ongoing issues with your hosting service, please contact our support team via https://support.digitalpacific.com.au/
Nov 19, 11:34 AEDT
Monitoring - All services have been restored.
Our engineers will continue to monitor the situation closely.
A post-incident review will be conducted and a postmortem will be provided.
If you are experiencing any ongoing issues with your hosting service, please contact our support team via https://support.digitalpacific.com.au/
Nov 16, 17:46 AEDT
Update - 'Personal and Business Hosting' and 'Reseller Hosting' services are all online.

Dedicated Servers are continuing to be brought online as quickly as possible.

An update on the situation will be provided in 90 minutes or when there is a significant change in the situation.
Nov 16, 16:23 AEDT
Update - Our engineers are continuing to restore services as quickly as possible. Apologies for the delayed update on the situation.

'Personal and Business Hosting' and 'Reseller Hosting' services are all starting up and stabilising.

'VPS Hosting' services are online.

Dedicated Servers are continuing to be brought back online as quickly as possible.

An update on the situation will be provided in 90 minutes or when there is a significant change in the situation.
Nov 16, 15:01 AEDT
Update - Our engineers are proceeding to restore services and are continuing to monitor the thermal-stability of the environment. An update on the situation will be provided in 30 minutes or if there is a significant change in the situation.
Nov 16, 13:59 AEDT
Update - The thermal issue at the data-centre has been rectified. Our engineers are monitoring to ensure thermal-stability before they begin to restore services. An update on the situation will be provided in 10 minutes.
Nov 16, 13:43 AEDT
Update - The thermal issue at the data-centre has been rectified. Our engineers are monitoring to ensure thermal-stability before they begin to restore services. An update on the situation will be provided in 10 minutes.
Nov 16, 13:42 AEDT
Identified - Our Pyrmont Data Centre is currently experiencing a cooling system incident. Some customer services are being shut down as a precaution to avoid data-loss. Your patience is appreciated.

As further information becomes available, we will provide an update here.
Nov 16, 13:04 AEDT
Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 15, 2018
Resolved - This incident has been resolved.
Nov 15, 18:51 AEDT
Monitoring - The issue has been identified with the underlying infrastructure supporting these servers and action has been taken to rectify the problem.

We will continue to closely monitor the situation.
Nov 15, 15:50 AEDT
Investigating - Be advised our internal monitoring has indicated that the following Shared Hosting servers are currently unresponsive.

vmcp37.digitalpacific.com.au
vmcp38.digitalpacific.com.au
vmcp39.digitalpacific.com.au
vmcp40.digitalpacific.com.au

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are actively investigating and further updates will follow in the next 60 minutes.
Nov 15, 15:31 AEDT
Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018
Resolved - This incident has been resolved.
Nov 12, 14:07 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 13:13 AEDT
Investigating - There is currently a HTTP outage on Shared hosting server vmcp02.premium-hosting.com.au

We are working to resolve this with top priority.
Nov 12, 13:04 AEDT
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Completed - The scheduled maintenance has been completed.
Nov 9, 00:11 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 23:00 AEDT
Scheduled - Technicians will be performing maintenance on the Support Ticket System.

During the time of the maintenance the ticketing system will not be accessible and delays to tickets responses is expected. We expect that the ticketing system will not be accessible for about 30 minutes.

We will provide updates on our progress as necessary here during the maintenance.
Nov 8, 09:43 AEDT
Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.