All Systems Operational

About This Site

Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

Personal and Business Hosting ? Operational
Reseller Hosting Operational
Dedicated Servers Operational
VPS Hosting Operational
Cloud Hosting Operational
Colocation Operational
Network Operational
DNS Cluster (NameServers) Operational
Digital Pacific Website Operational
Digital Pacific Client Area ? Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
SpamExperts Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2019

No incidents reported today.

Dec 11, 2019

No incidents reported.

Dec 10, 2019

No incidents reported.

Dec 9, 2019
Resolved - This incident has been resolved.
Dec 9, 14:49 AEDT
Monitoring - Load on this shared server has decreased now and we are actively monitoring the server.
Dec 9, 14:30 AEDT
Identified - Be advised our internal monitoring has indicated that the Shared Hosting server vmcp69.digitalpacific.com.au is currently experiencing high load.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Dec 9, 14:14 AEDT
Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019
Resolved - Our development team has deployed a fix for this issue which has been tested and verified.

Authentication against the VPN is once again working properly.
Dec 6, 12:48 AEDT
Identified - We have identified that this issue is related to a recent upgrade to our billing platform. An incompatible system change has resulted in authentication requests from our VPN server not being properly processed by the billing platform.

Our development team is currently investigating and working to develop a fix for the issue.
Dec 6, 12:07 AEDT
Investigating - We are currently investigating reports of the customer DRAC/IPMI VPN server rejecting logins. This VPN server is used by customers to access DRAC/IPMIs for their dedicated servers.
Dec 6, 12:05 AEDT
Dec 5, 2019
Completed - The scheduled maintenance has been completed.
Dec 5, 06:47 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 06:00 AEDT
Scheduled - Staff will be performing maintenance on billing.digitalpacific.com.au.

This will impact your ability to submit tickets online, pay for invoices, place new orders and manage contacts, access security pins and access the advanced controls for your VPS.

If you need urgent assistance you can call us on 1300 694 678.

We expect this maintenance to take up to 3 hours, although it's likely that the maintenance will be completed in a much shorter time frame.
Dec 4, 15:23 AEDT
Dec 4, 2019
Completed - The scheduled maintenance has been completed.
Dec 4, 04:19 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 00:00 AEDT
Scheduled - To ensure the ongoing stability and security of our network, routine software updates will be applied to a number of top of rack switches in our EQSY3 & APDCSY1 POPs.

While every effort will be taken to minimise impact to customer traffic, we estimate there could be up to 2 x 15 minute interruptions to traffic flow during this time.
Dec 3, 05:06 AEDT
Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019
Resolved - This incident has been resolved.
Nov 29, 17:17 AEDT
Monitoring - We experienced an issue on one of our shared hosting servers vmcp72.digitalpacific.com.au causing it to become unreachable for a period of time between 16:30 and 16:45.
This incident has since been resolved and services are running as normal now.
Nov 29, 17:17 AEDT
Nov 28, 2019

No incidents reported.