All Systems Operational

About This Site

Update Tuesdays


Scheduled Maintenance: To minimise disruption to your business we have consolidated system maintenance to Update Tuesdays. Learn More.

COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



Thank you for choosing Digital Pacific

Personal and Business Hosting ? Operational
Reseller Hosting Operational
Dedicated Servers Operational
VPS Hosting Operational
Cloud Hosting Operational
Colocation Operational
Network Operational
DNS Cluster (NameServers) Operational
Digital Pacific Website Operational
Digital Pacific Client Area ? Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
SpamExperts Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEDT, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Oct 19, 10:42 AEDT
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEDT, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Oct 19, 10:44 AEDT
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEDT and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Oct 21, 12:33 AEDT
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEDT and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Oct 23, 12:06 AEDT
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEDT, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Oct 28, 11:46 AEDT
Update - This migration date has been postponed to 10th November 3:45AM AEDT
Oct 26, 16:43 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Oct 13, 14:22 AEDT
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEDT, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Oct 27, 13:54 AEDT
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, we will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Oct 29, 14:08 AEDT
As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, we will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Posted on Oct 29, 14:06 AEDT
Past Incidents
Oct 31, 2020

No incidents reported today.

Oct 30, 2020
Completed - The scheduled maintenance has been completed.
Oct 30, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 00:01 AEDT
Scheduled - Technicians will be performing updates on the Digital Pacific website.

We expect that there may be up to 30 minutes of website downtime during this process. The work will be performed between the hours of 00:00 and 01:00 AEST.

We will provide updates on our progress here during the maintenance
Oct 29, 11:27 AEDT
Completed - The scheduled maintenance has been completed.
Oct 30, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 23:01 AEDT
Scheduled - Technicians will be performing updates on the Shared server vmcp74.digitalpacific.com.au

We expect that there may be up to 30 minutes of website downtime during this process for this server. The work will be performed between the hours of 23:00 and 00:00 AEST.

We will provide updates on our progress here during the maintenance
Oct 28, 15:21 AEDT
Oct 29, 2020
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Oct 29, 08:08 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Oct 29, 05:28 AEDT
Update - The servers are now in transit to Equinix SY5.
Oct 29, 04:55 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Oct 29, 04:29 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Oct 15, 15:15 AEDT
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Oct 29, 08:06 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Oct 29, 05:27 AEDT
Update - The servers are now in transit to Equinix SY5.
Oct 29, 04:55 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Oct 29, 04:29 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Oct 15, 15:14 AEDT
Oct 28, 2020
Resolved - This incident has been resolved.
Oct 28, 02:53 AEDT
Monitoring - The Cloudflare issue is now resolved. Our Network Engineers are still investigating the cause of this issue.
Oct 27, 22:53 AEDT
Investigating - we are aware of intermittent issues with clients using Cloudflare accessing their websites and resources on our network. Our network engineers are currently investigating this issue.

As a workaround disabling Cloudflare temporarily is known to resolve this issue.
Oct 27, 22:21 AEDT
Oct 27, 2020
Completed - Due to factors outside of our control, this migration scheduled for 2020-10-27 has been postponed. We will be rescheduling this migration and will be in contact with the new date and time in the near future. Please feel free to reach out to our support team, should you have any questions or concerns.
Oct 27, 04:41 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Oct 13, 14:23 AEDT
Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Oct 23, 06:58 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Oct 23, 05:19 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Oct 23, 04:20 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Sep 14, 15:25 AEST
Oct 22, 2020

No incidents reported.

Oct 21, 2020
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Oct 21, 07:23 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Oct 21, 06:06 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Oct 21, 04:56 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Oct 7, 15:41 AEDT
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Oct 21, 07:23 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Oct 21, 06:06 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Oct 21, 04:56 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Oct 7, 15:41 AEDT
Oct 20, 2020

No incidents reported.

Oct 19, 2020
Completed - All servers have now been powered on at the new facility. If you come across any issues, please get in touch with our support team.
Oct 19, 06:29 AEDT
Update - The servers have arrived at Equinix SY5 and are now in the process of being racked/powered on.
Oct 19, 05:58 AEDT
Update - We have now shutdown all of the affected devices and have begun moving them to Equinix SY5.
Oct 19, 04:27 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 03:45 AEDT
Scheduled - As part of our ongoing commitment to ensure all of our services are operating and maintained to our standards, Digital Pacific will be migrating your services to the new, state of the art Equinix SY5 Data Centre.

This migration will commence at 03:45am AEST, and is estimated to take up to 4 hours to complete.

Our teams always endeavour to minimise disruption to our customers. We do anticipate that your service will be offline for up to 4 hours during the maintenance period, however our teams will be working hard to get you up and running as soon as possible.

Additionally, the IP address of your service will remain the same - so you will not be required to make any changes.
Oct 6, 15:24 AEDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.