Service Interruption - Multiple Shared Hosting Servers
Incident Report for Digital Pacific
Resolved
This incident has been resolved.
Posted Oct 09, 2019 - 15:25 AEDT
Monitoring
The server vmcp25.digitalpacific.com.au is now online, and undergoing database consistency checks.
Posted Oct 09, 2019 - 15:09 AEDT
Update
The following servers are now online and operational. We are running database consistency checks and continuing to monitor them.

- vmcp08.digitalpacific.com.au
- vmcp24.digitalpacific.com.au
- vmcp35.digitalpacific.com.au

The following server is booting and will be online shortly:

- vmcp25.digitalpacific.com.au
Posted Oct 09, 2019 - 15:04 AEDT
Identified
We have identified the cause of the high load / unavailability of the following servers and are working to resolve the issue as soon as possible.

- vmcp08.digitalpacific.com.au
- vmcp24.digitalpacific.com.au
- vmcp25.digitalpacific.com.au
- vmcp35.digitalpacific.com.au

We will provide an update when there is a significant change in the situation.
Posted Oct 09, 2019 - 13:52 AEDT
Update
This issue is now also affecting the following server:
- vmcp25.digitalpacific.com.au

We are continuing to investigate the root cause.
Posted Oct 09, 2019 - 13:11 AEDT
Investigating
Be advised our internal monitoring has indicated that the following Shared Hosting servers are currently unavailable/experiencing high load:

- vmcp08.digitalpacific.com.au
- vmcp24.digitalpacific.com.au
- vmcp35.digitalpacific.com.au

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Posted Oct 09, 2019 - 13:03 AEDT
This incident affected: Personal and Business Hosting.
← Current Status Powered by Atlassian Statuspage