Digital Pacific Status - Service Interruption - Reseller Hosting Server

Service Interruption - Reseller Hosting Server - vmres07.auserver.com.au

Incident Report for Digital Pacific

Resolved

This incident has been resolved.

Posted Nov 25, 2021 - 08:23 AEDT

Monitoring

The database for vmres07.auserver.com.au has been successfully restored from the system backup made at 03:00 (AEDT) this morning.

We are closely monitoring the server, and continuing to investigate the root cause of this issue.

Posted Nov 24, 2021 - 15:40 AEDT

Update

We are in the process of restoring the database for vmres07.auserver.com.au from the last system backup.

We are working to resolve this with top priority and will provide an update in 2 hours, or if there is a significant change in the situation.

Posted Nov 24, 2021 - 13:54 AEDT

Identified

Our administrators have so far been unable to recover the live database information.

We in the process of restoring the database from the last system backup.

We are working to resolve this with top priority and will provide an update in 2 hours, or if there is a significant change in the situation.

Posted Nov 24, 2021 - 12:04 AEDT

Update

Unfortunately, the database on vmres07.auserver.com.au has become corrupted.

We have executed a reboot on the server and are now investigating the cause of the database corruption.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

Posted Nov 24, 2021 - 10:39 AEDT

Investigating

Be advised our internal monitoring has indicated that the Reseller Hosting server vmres07.auserver.com.au is currently experiencing high load.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

Additionally this may be impacting access to the WHM Control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

Posted Nov 24, 2021 - 09:10 AEDT

This incident affected: Reseller Hosting.