Our engineers will continue to monitor the situation closely.
We are following up with the datacenter regarding the incident.
A post-incident review will be conducted and a postmortem will be provided here when available.
Posted Jul 24, 2020 - 13:52 AEST
The datacenter has confirmed redundancy was restored from 21:32. Systems have remained stable. Our engineers have replaced a number of failed power-supplies to restore full redundancy, and will continue to monitor the situation closely. A post-incident review will be conducted and a postmortem will be provided. Please subscribe to this incident by email to receive a notification when the postmortem is published.
Posted Jul 23, 2020 - 01:55 AEST
Power redundancy has been restored, we are waiting for an update from the datacenter to confirm this. We have staff onsite to check things over.
Posted Jul 22, 2020 - 21:48 AEST
We are continuing to work on a fix for this issue.
Posted Jul 22, 2020 - 21:06 AEST
We have been alerted to a partial power outage at our APDC datacenter. Preliminary investigation suggests an outage to 1 of 2 power feeds. Our core infrastructure is connected redundantly to both power feeds, therefore it is unaffected. Customers with dedicated firewalls (SRX210, SRX300) or non-redundant PSUs in their colocation servers could be affected. The datacenter has been notified and are investigating the issue.
Posted Jul 22, 2020 - 21:04 AEST
This incident affected: Dedicated Servers and Colocation.