Our engineers will continue to monitor the situation closely.
We are following up with the datacenter regarding the incident.
A post-incident review will be conducted and a postmortem will be provided here when available.
Posted Jul 24, 2020 - 13:52 AEST
Monitoring
The datacenter has confirmed redundancy was restored from 21:32. Systems have remained stable. Our engineers have replaced a number of failed power-supplies to restore full redundancy, and will continue to monitor the situation closely. A post-incident review will be conducted and a postmortem will be provided. Please subscribe to this incident by email to receive a notification when the postmortem is published.
Posted Jul 23, 2020 - 01:55 AEST
Update
Power redundancy has been restored, we are waiting for an update from the datacenter to confirm this. We have staff onsite to check things over.
Posted Jul 22, 2020 - 21:48 AEST
Update
We are continuing to work on a fix for this issue.
Posted Jul 22, 2020 - 21:06 AEST
Identified
We have been alerted to a partial power outage at our APDC datacenter. Preliminary investigation suggests an outage to 1 of 2 power feeds. Our core infrastructure is connected redundantly to both power feeds, therefore it is unaffected. Customers with dedicated firewalls (SRX210, SRX300) or non-redundant PSUs in their colocation servers could be affected. The datacenter has been notified and are investigating the issue.
Posted Jul 22, 2020 - 21:04 AEST
This incident affected: Dedicated Servers and Colocation.