Service Interruption - Shared/Reseller Hosting Servers

Incident Report for Digital Pacific

Resolved

This incident has been resolved.

Posted May 08, 2019 - 15:27 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 08, 2019 - 12:10 AEST

Identified

We have identified a large-scale attack across multiple servers as the underlying cause of the increased load and associated performance issues. We are currently working to implement mitigation against the attacks.

Posted May 08, 2019 - 11:34 AEST

Investigating

We are currently investigating widespread high load across our shared and reseller hosting fleets. Customer site performance may be reduced until such a time as we identify and resolve the cause of the increased load.

Posted May 08, 2019 - 11:33 AEST

This incident affected: Personal and Business Hosting and Reseller Hosting.