Ticket System Unavailable

Incident Report for Digital Pacific

Resolved

This incident has been resolved.
Posted Feb 19, 2020 - 14:02 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 19, 2020 - 11:48 AEDT

Investigating

We are currently investigating an issue with our online ticketing system.

This is preventing tickets being submitted through our client area and access to knowledge base articles.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Posted Feb 19, 2020 - 10:55 AEDT
This incident affected: Technical Support (Tickets).